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Hurricane Harvey Update

August 28, 2017

Dear VCA Family,

Hurricane Harvey is having a devastating impact on the Houston area and we want to express our concerns for you and all of those affected by this storm.  We ask that during this time you focus on the safety and security of you and your loved ones while we continue to work with the regional and area leaders to assess the impact on our clinics.

We want to ensure that all of our team members impacted by the storm are receiving the support and information they need from us.  While we do not know how long the Houston area will be affected by the storm and flooding, our Houston area clinics are closed and will remain closed until we have received clearance from local authorities to re-open.  We recognize that this adds to the challenges you are dealing with and that it is important to receive clear and frequent communication to minimize the disruption.  In order to provide you with access to information, we have established several methods of communication:

• We will continue ongoing calls with individual team members from Leslie Niles, Area Manager and Mike McCleney, Regional Operations Director.

• We have established a toll free phone number, 844.868.VEIN (8346) that will provide a daily status update regarding your clinic operation.  The message will be updated at 5:00 pm CST daily.

• We will institute a voluntary daily conference call at 8:30 am CST for employees to call in and receive updates and ask questions.  Those wishing to participate in the conference call, can dial in at 800-501-8979, participant code: 7252784.

The executive team, regional and area leaders are actively working to identify options to further assist employees who have suffered losses from the storm.  More information will be provided at the end of the week.  Your safety and security are of foremost importance and we want you to know that you are in our thoughts and prayers.

Thank you,

VCA Executive Team

09/05/2017 Update:

In this difficult time, we wanted to provide you with information regarding our Employee Assistance Program resources for support.

The Standard 877-757-7587 www.eapbda.com login standard password eap4u

UnitedHealthCare 888-887-4114

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